Because the boss said so is not enough!

In a world where instant messaging, email and online audio meetings reign supreme; shifting an organization’s culture to adopt visual collaboration or unified communication solutions can be extremely challenging.  Implementing a new technology is a significant organizational change that, if underestimated, can produce disappointing results.  There are several key steps an organization must take in order to effectively drive adoption throughout the organization – starting with executive support and planning. This the first post in a five-part series covering the successful development of a video culture within an organization.

Prior to even purchasing video conferencing equipment, senior management must fully commit to adopting a visual collaboration solution.  Strong executive support is critical to any successful change as lower levels within the organization look to senior management for guidance.  Once executive support has been established, the management team must identify the role visual collaboration should play in the organization and the desired state of its implementation. Specific and measurable also goals need to be determined; such as reducing travel expenditures by 20% the first year or achieving a 75% adoption rate among middle-management.

After the desired state has been identified; senior management must determine the driving forces behind implementation and any resisting forces to adoption.  Driving forces consist of the factors propelling the organization to reach the desired state of visual collaboration; such as the need to make revenue generating activities more engaging.  Resisting forces consist of the factors that are preventing the organization from reaching the desired state; such as high capital expenditures or technical complexity.

If senior management does not invest time in planning or identifying key factors; the implementation process can become haphazard leading to low adoption rates.  Additionally, identifying resisting forces allows senior management to proactively address any concerns that could hinder adoption while identifying driving forces and goals allows senior management to effectively evaluate the success of implementation and distinguish areas for improvement.

Once these steps have been completed, senior management must communicate openly and freely with all levels of the organization.  Open communication about the implementation process, the projected benefits of visual collaboration and the reasons for change can help ease some of the fear and uncertainty associated with deploying a new technology. Furthermore, strong executive communication can garner the support of key influencers in each department.  These leaders will act as a catalyst; influencing more of their colleagues to adopt visual collaboration.  As a result, the momentum of adoption continues to increase until the organization has fully embraced video collaboration.

This post is part of a five-part series covering the successful development of a video culture within an organization.

Part Two: It’s more than just bits and bytes
Part Three: P is for Process, thats good enough for me
Part Four: Power to the People
Part Five: Driving Usage & Adoption