Author Archives: Adam Kaiser

Top sales people know the secret to success lies in building relationships with their clients. However, in today’s competitive business environment, customers have the ability to research and learn about almost any solution, often before a sales person has a chance to start a conversation. So what is the value that sales professionals can bring to the customer’s buying cycle, and how do they get the opportunity to demonstrate this value in the information age?
The answer lies in the role a sales professional must now play – the role of consultant, trusted adviser, and industry expert. By truly understanding the client’s unique needs – identifying their goals, objectives, and processes, a sales person may begin the process of relationship building. This process requires time, persistence, and many face-to-face discussions.

Video Conferencing Delivers Efficient Face-to-Face Communication
Since relationships can only flourish with personal, one-to-one communication, sales professionals may face certain challenges when attempting to meet in-person with their customers. For example, a sales territory may span the length of several states. How does the sales person efficiently meet face-to-face with multiple clients who may be miles away, without investing heavily in time and money on travel? In addition, to assist with technical and other questions that may lie outside of a sales person’s area of expertise, a subject matter expert may be called in to talk with the client. How can this be easily accomplished when the expert is located in another part of the country or overseas?

Successful sales professionals address these challenges with video conferencing and unified communications (UC) technology. Visual collaboration, when supported by a cloud-based managed service, produces measurable results that can be realized almost immediately with travel saved and increased productivity. It allows sales people to more easily meet in-person with customers, maintain relationships with sales managers and vendors, and attend manufacturer or sales related training sessions. It is an efficient way for sales professionals to reach sales goals each quarter, while also making time for family and friends amidst a hectic schedule.

The Convergence of Video and Pocket

February 29th, 2012 | Posted by Adam Kaiser in Polycom | Video Conferencing - (0 Comments)

Now in its forth year, The Mobile World Congress is a three day event that focuses on the “mobile” industry. It’s initial focus was on cellular technology, originally being called GSM Mobile World Congress. The event has now expanded its focus to encompass all areas of mobility and communications. At this year’s event video conferencing takes center stage.  Both Cisco and Polycom have a major presence at the event.  Polycom made some announcements today to extend their RealPresence platform.

Now available on the iTunes App Store, is Polycom Real Presence Mobile for iPhone (specifically the new iPhone 4s). Joining the ranks of Skype, Vidyo, and others with smartphone video apps, Polycom is extending its footprint to all levels of mobile device.

Just a few years ago it was impossible to imagine video conferencing on a device in your pocket.  Now organizations deploying or extending their visual collaboration environment can extend it right to their workers’ pockets.

What can you do with apps like these? Check out the video below:

 

 

Learn More:
Polycom RealPresence Mobile

The Essential Role of Human Resources

February 22nd, 2012 | Posted by Adam Kaiser in Use Cases | Video Conferencing - (0 Comments)

The human resources department plays a vital role in the success of any organization. HR professionals must recruit, hire, and retain a company’s greatest asset – its employees. HR managers wear many hats within the organization – benefits administrator, corporate morale booster, strategic adviser, to name a few.  But at the heart of every function an HR manager must perform is communication; the ability to communicate effectively on a one-to-one and one-to-many basis.

Video Conferencing Expedites Human Resources Functions

Video conferencing solutions provide companies a competitive advantage by facilitating face-to-face communication among remote parties. Human resources departments are now using this powerful technology to expedite many aspects of the department’s functions:

  • Hiring – Visual communication reduces the time it takes to hire personnel by allowing the discussion and sharing of information in real time instead of relying on e-mail or voice-only conferences.
  • Interviewing – Video provides visual cues that provide valuable information about candidates during the qualification process.
  • Recruiting – Instead of being limited to local job candidates, video extends the reach of the interviewing process, making the geographical pool of candidates almost limitless.
  • Cost reduction – Candidates can interview from a local video conferencing location (laptop, iPad, telepresence suite) to save time and travel costs.
  • Corporate culture enrichment – Enhanced employee communication results in increased information sharing and improved productivity. In many cases, work/life balance is improved (e.g., salespeople can make customer calls from home instead of through travel).
  • Support and training – Unified communication tools, such as streaming video for training sessions, can be used to reach many more employees – simultaneously.

 

Recently the New York Times ran a story regarding the security of video conferencing systems, highlighting a hacker who was able to connect to open video networks of major organizations. 

To learn more about how Cloud Video Services can help address this issue, check out the article at http://www.ivci.com/article-big-brother-can-t-watch-you-in-the-cloud.html.

 

 

On December 7th IVCi and Polycom presented on The RUS Distance Learning and Telemedicine Program. Known as RUS DLT, this grant program has provided rural communities with interactive distance learning and telemedicine equipment for more than 16 years. Below is the recording of the webinar and the slides presented.  In the presentation, IVCi and Polycom explain who is eligible for this grant, what applications fit its purpose, and suggest ways to create the most competitive grant application possible.

WEBINAR RECORDING:

SLIDES PRESENTED: