Author Archives: Adam Kaiser

Meet IVCi’s Cloud Video Experience

December 10th, 2013 | Posted by Adam Kaiser in Cloud Services | IVCi | Video Conferencing - (0 Comments)

Cloud VIdeo Experience

Today IVCi is incredibly excited to reveal our newest service, Cloud Video Experience (CVE). This new offering is a subscription based, Infrastructure as a Service (IaaS) offering that makes large scale and rapid deployment of video conferencing not only possible but extremely easy. CVE was built to address the key challenges organizations face with video conferencing implementations including:

1. Infrastructure – CVE provides cloud based infrastructure that supports video conferencing endpoint registration, the ability to assign a standard name to your video device (name@domain.com) as well as a global directory and B2B calling.

2. Scalability – All CVE devices and software clients are auto-configured with the click of a link in an email. There is no need to provision additional infrastructure or licenses, it all happens seamlessly.

3. Mobility – Personal Video Accounts, a key feature of CVE, allow users to easily video enable laptops, tablets, and smartphones with full video conferencing capability. These users are able to connect with other users seamlessly.

4. Interoperability – Virtual Meeting Rooms enable multiple users to meet in one “meeting space” in the cloud. These rooms support standard video conferencing systems as well as Microsoft Lync and WebRTC. And for those users who don’t have access to a device with a camera, the Virtual Meeting Rooms support standard audio dial-in.

Video conferencing continues to grow in usage and popularity and CVE is designed to make it easy for organizations of any size to experience the power of visual collaboration.

Here is some additional detail about CVE:

The New Healthcare Model – Webinar

November 25th, 2013 | Posted by Adam Kaiser in Healthcare | Webinars - (0 Comments)

Healthcare reform is quickly changing the face of medicine. With so many changes in regulations and insurance, the ability to not only deliver the highest quality of care, but doing so in the most efficient manner possible, is now more important then ever.  Collaborative care is transforming how patients are treated through the continuum of care.

Join IVCi and Polycom on Wednesday, December 11 at 2:00 PM Eastern for an informative webinar covering the power of collaboration in the delivery of healthcare.

In this session you will learn:

  • How Accountable Care Organizations (ACO) are redefining care coordination.
  • The role visual collaboration can play in EHR roll-outs.
  • Reduce unnecessary readmissions through better collaboration.
  • What grant funding sources are available to drive these initiatives.

Space is limited so reserve your spot today!

Collaboration Trends in Health Care Delivery
[Click here to Register]
Date: Thursday, September 20, 2012
Time: 2:00 PM Eastern / 11:00 AM Pacific (US)

register

The-Lync-Integration-Challenge

Microsoft Lync continues to gain traction as a viable desktop communications solution that encompasses IM, presence, voice, video and more. Millions of users are now using it as a daily tool and millions more are coming on-line every year.

One of the challenges with Lync is how to integrate it into the rest of a collaboration environment. Microsoft has done a great job of creating a solution that can incorporate as many users as possible; however, there are limitations in how Lync can speak to solutions from other companies, such as Cisco and Lifesize. As the ubiquity of Lync has increased, so has the desire for customers to integrate it into their company work flow. A countless number of organizations have responded with solutions that provide integration of Lync to nearly any other type of solution.

Blue Jeans Network
Blue Jeans has developed integration for Lync 2010 & 2013 that enables users to connect to a virtual meeting room that can interoperate with nearly any other solution out there. If an organization uses Cisco or Lifesize for video, all users can simply connect to Blue Jeans and meet. In addition, the service supports the sharing and receiving of content within the Lync client.

Polycom
Polycom has closely aligned with Microsoft and manufactures dozens of video conferencing and audio conferencing products that natively integrate with Lync. This allows Lync users to call a Polycom system simply by finding it in their buddy list. In addition, as Lync continues to grow as a viable alternative to a standard PBX, Polycom is providing their award winning line of phones with native Lync integration. This includes presence and the ability to login with a Lync identity so the phone is aware of whom the user is.

Acano
Acano is a new start-up that has created a highly scalable conferencing solution that supports video, voice, and web. Their solution provides enterprise grade integration to Lync 2010 and 2013 that enables content sharing, video, and more. Acano also has a web-based client that makes it easy for anyone to join a meeting that includes participants using Lync as well as standards based video conferencing or even those on a voice call.

Microsoft
In the two years since Microsoft closed on its $8.5 billion acquisition of Skype, they have been working hard to integrate the over 300 million users into all areas of their product offering. This includes Outlook.com, Sharepoint, and more. Most recently, Microsoft has enabled Skype to Lync audio calling and instant messaging. Eventually native video calling will be enabled. As a result, tens of millions of Lync users will be able to seamlessly communicate with Skype.

Lync is expanding rapidly and the market is responding with many solutions to extend the reach of Lync beyond an organization’s internal teams. As organizations evaluate Lync deployments, they now have many options to consider when it comes to integrating Lync into their already established systems and workflow. That flexibility will only accelerate Lync’s adoption at every level.

What’s the Difference Between Cloud and Virtualization?

September 30th, 2013 | Posted by Adam Kaiser in Cloud Services - (0 Comments)

When it comes to understanding how collaboration services are delivered, there is much discussion surrounding cloud-based options versus on-premise and everything in between. The language used to describe the design of these services can be somewhat confusing and many of the terms are often used in the wrong way to make understanding them every more challenging!

Let’s start by discussing cloud services themselves.

What is a Cloud Service?

A cloud service is basically any service or resource that is delivered via the internet or other remote network. There are several classifications of cloud services, including:

  • Software as a Service (SaaS): These services deliver software applications to customers; think Salesforce.com (Customer Relationship Management) or NetSuite (ERP software). The customer is not required to purchase hardware or servers and generally pays for access to the software based on a monthly subscription.
  • Platform as a Service (PaaS): In PaaS, operating systems and other connected services are delivered without the need to download or install components. These types of solutions include things like Windows Azure and Amazon Web Services.
  • Infrastructure as a Service (IaaS): With IaaS, service providers purchase hardware (storage, services, bridges, etc.) and allow customers to utilize portions of the hardware on a monthly or pay-per-use basis.

The interesting thing about collaboration cloud services, and specifically video collaboration, is that the solutions offered are a mix of the different models mentioned above. In some cases, a service provider will offer access to hardware video conferencing bridges (MCUs), firewall traversal devices, and more for a monthly fee. In these cases, the provider has purchased the equipment and is maintaining it for multiple customers.

Other collaboration services are purely software that is then delivered via a SaaS model. Blue Jeans Network, for example, is entirely software based and delivered to customers throughout the world via their data centers. The hardware involved is off-the-shelf Intel based servers.

What is Virtualization?

When discussing cloud services, the topic of virtualization will almost always come up. Virtualization itself is not a cloud based service. Instead, virtualization technology enables service provides to deliver cloud services.

In a virtualized model, multiple instances of operating systems can sit on one physical server. Therefore, a provider can own one large-scale, hardware based server then effectively chop the computing power up into multiple instances that can then be delivered to customers. A software application must be designed to work with these virtual instances.

The real power of virtualization, however, is the ability to easily scale up or down based upon user needs. Since hardware resources are allocated via software, it is very easy to spin-up additional physical processing power and then have it immediately add to the power of a particular instance. This can even happen automatically. If a virtualized application detects the need for additional power, it can call for additional processor power to be allocated.

How does this translate into a real world situation? If an organization is having a special video event and requires access for 20 additional users who don’t normally connect, the needed processor power can be added, the application will dynamically adjust, and the meeting can go off without a hitch. When the event is over, the added processing power can just be turned off.

Cloud services and computing are the biggest trend in technology and collaboration services. Understanding the differences in the ways the services are delivered and what technology is involved can help make the evaluation process a little bit easier.

Huddle Up and Collaborate

September 17th, 2013 | Posted by Adam Kaiser in Collaboration | Video Conferencing - (0 Comments)

Organizations are investing in collaboration tools and environments as the importance becomes increasingly prevalent. Not to mention, many organizations have recently started to break down walls (figuratively and literally) in offices. Companies are eliminating office spaces and creating open floor plans to facilitate interaction among colleagues.

Physical spaces, namely conference rooms, where employees can gather to work on deliverables or projects are necessary components to facilitate collaboration. However, since these rooms are shared resources, scheduling is necessary to make sure meetings don’t interrupt each other. This can be frustrating for teams who want to meet spontaneously.

With that in mind, huddle spaces or teaming rooms are being implemented in more and more organizations. What are they? Simply, a huddle space is an area within a company where a group of people can come together and collaborate; whether it is the corner of a room or open space near the cafeteria. These spaces are generally unscheduled resources and are available on a first-come first served basis.

The make-up of a huddle space varies significantly across organizations, but here are a few examples of solutions we have seen:

The Content Sharing Space:
These spaces are built around an LED TV mounted on a simple floor stand/cart. Attached to the unit is a wireless content sharing component that allows participants to attach a small device to their laptops and easily share their screen with the click of a button. Up to four participants can see their content on the screen at the same time, making it easy to compare work and collaborate on deliverables. A large professional services firm has implemented these content sharing stations in hallways and other open spaces throughout their office.

The Video Room, Everywhere:
When it comes to deploying video conferencing, a choice usually has to be made about what rooms and which employees to equip. This is due to both the cost involved and the scalability of infrastructure need to make video work. A media firm decided that they didn’t want to make an investment in higher-end video room systems and instead chose to go with desktop video software (that can be scaled to very large numbers). They simply took a small television cart and equipped each one with a PC and webcam. The result was a low cost video conferencing system that could be easily placed into any room or huddle environment.

The Web Conferencing Room
Web conferencing solutions, such as WebEx and GoToMeeting, provide functionality around content sharing, white boarding, chat, and some video conferencing. Many organizations have chosen to use web conferencing across their entire enterprise as a means of collaborating. One major manufacturer realized the importance of giving as many people as possible the power to connect, both remotely and in the same room, and implemented a web conferencing room solution. For the hundreds of meeting spaces that they have not equipped with video, they have implemented a low cost solution that allows employees to walk into a room and immediately join a web session. From there, individuals can work together in the room and connect with remote team members.

The above examples only scratch the surface of the concept of the huddle room. Ultimately, these solutions are about untethering collaboration from a finite space and making it possible for employees, both those in a local office and remote, to collaborate on an ad-hoc basis without having to schedule static resources and without a huge investment.