Author Archives: Lisa Avvocato

Webinar Recording: The Expanding World of Telehealth

April 16th, 2014 | Posted by Lisa Avvocato in Healthcare | Webinars - (0 Comments)

On March 11th, IVCi and Avizia hosted a webinar on the expanding world of telehealth that featured a live demonstration on how different technologies can come together in a real clinical setting. The webinar featured great content on best practices for the adoption of telemedicine along with the expansion of telemedicine into new service lines.

SLIDES PRESENTED:

WEBINAR RECORDING:

Click to View Webinar Recording

Efficiency. Effectiveness. Productivity. These are staples in any business professional’s life along with any corporation or organization and increasing any of these allows people to accomplish more goals in less time. The benefits are enormous for organizations; from lowering costs to increasing sales, customer service and employee satisfaction.

There are always tips and tricks for increasing productivity; in fact a recent article from the Huffington Post discussed 12 habits of productive people which included breaking the chain to email and having a system for getting everything done. But how can organizations as a whole become for efficient? Well, here are our top four habits of highly productive organizations:

Video Troubleshooting Questions & Answers

March 31st, 2014 | Posted by Lisa Avvocato in Tips & Tricks | Video Conferencing - (0 Comments)

Video conferencing is a great tool…when it works. Here are some of the most frequently asked questions for software video clients along with advice on how to fix the issues.

Q. What should I do when users I call cannot see me but I can see them?

A. The following actions can be taken to try to resolve one‐way video issues:

  1. Check to make sure that you have a camera connected to your computer and that it is recognized by the video application.
    • Navigate to Settings in the video application then check the video or video input section. Make sure that the correct video device is selected.
    • If the video device is not listed, you may need to install drivers. Check with your IT department for the latest drivers that are appropriate for your platform, or contact your camera vendor for further assistance.
  2. If your camera has a privacy shutter, (for example, Cisco TelePresence Precision HD USB camera), make sure that it is not in the closed position.

Q. What should I do when users I call cannot hear me or my volume is low?

A. The following actions can be taken to try to resolve one‐way audio issues:

  1. Check to make sure that you have a microphone on your computer or webcam. Most laptops, along with most USB webcams, include built‐in microphones.
  2. Check that the microphone is not muted in the video application.
  3. Make sure that the microphone is not muted in your operating system or your microphone volume is set too low.
    • On Macintosh systems, navigate to System Preferences > Sound > Input.
    • On Windows systems, you can check this setting by navigating to Control Panel > Sound and Audio Devices > Audio > Sound Recording Volume. Check the sound level of the microphone and adjust to a comfortable level in the operating system and in the video application.If you have multiple microphones connected (i.e. built-in microphone in your laptop and USB webcam), check to make sure the correct microphone is selected. Navigate to settings in the video application then check the audio or audio input section and select the correct audio device.
  4. If you have multiple microphones connected (i.e. built-in microphone in your laptop and USB webcam), check to make sure the correct microphone is selected. Navigate to settings in the video application then check the audio or audio input section and select the correct audio device.

Q. What can I do if my computer slows down or locks up during a call?

A. These symptoms may indicate insufficient system resources that affect RAM or CPU capabilities on your computer. The following actions can be taken to try to resolve this issue:

  1. Check to make sure that your computer system meets the recommended settings for the video application listed in the HW and SW requirements.
  2. If your system meets the recommendations and you continue to observe this issue, adjust the Network Settings in video application to a level that reduces system slowdown. Move the Maximum Incoming Bandwidth and Maximum Outgoing Bandwidth sliders down until you find the setting that reduces choppy audio, video and high system resource utilization.

Q. What should I do when my video call is choppy, distorted or the audio is out of sync with video?

A. This is typically a sign of low or insufficient bandwidth to support the video call. The following actions can be taken:

  1. If you are on a smartphone or tablet with a 3G or a 4G connection, check the signal strength. If signal strength is low move to a different area or join the call over a Wi-Fi connection.
  2. If you are joined over a Wi-Fi connection at a public location (i.e. hotel, Starbucks, etc.) you may need to purchase premium high-speed internet access or move to a different location.
  3. If this is a reoccurring issue at your office or home, you may need to upgrade your bandwidth levels. Talk to your IT department or cable provider for different options.

Q. What should I do when my video application cannot detect my camera?

A. Some applications (Webex, Yahoo Messenger, etc) take possession of any camera they detect in the system, leaving your video application without a camera to use. To prevent this issue and ensure that the video application retains the camera for video calling, take the following actions:

  1. Shut down any applications that are running that would take control of your camera.
  2. Start your video application and begin your call, making sure that the camera is connected and turned on
  3. After your video application is in the call, start your other applications.

Q. What should I do when my video application continues to display the last frame of the shared presentation?

A. Unfortunately, there is no fix for this known issue. As a workaround, the system sending the content must stop and restart presentation sharing to properly display the presentation. This should ONLY happen if a system places a video client on hold to take another call.

Microsoft Lync is an amazing unified communications and visual collaboration tool that continues to see major adoption across all areas of business. However, there are integration challenges with traditional endpoints and other standard-based video systems. Ray Beaulieu, Senior Director of  Network Operations and Infrastructure at Charles River Labs, talks about some of these challenges as well as gives insight on how the Acano solution helped solve these challenges.

How Can Big Data Help Organizations?

March 19th, 2014 | Posted by Lisa Avvocato in Audio Visual Integration | Use Cases - (0 Comments)

Big data is one of the biggest trends in enterprise organizations today. Everybody is talking about how it can provide valuable insights and assist organizations in making better business decisions. But what exactly is Big Data? Where do you find it? What can it do?  Let’s start from the beginning:

What is Big Data?

According to SAS, (along with Wikipedia), “Big Data is a popular term used to describe the exponential growth and availability of data, both structured and unstructured.” Structured data is, in fact, structured data; think of transaction history at retail chain or an error log at a manufacturing plant. It is easily organized and interpreted. For example, one can look at the data, see that sales spike from 12-1 pm, and infer that it is because people are shopping on their lunch break.

Unstructured data on the other hand, is not easily organized or interpreted by traditional reports or data models because of it’s typically text heavy nature. Forbes mentions Metadata, Tweets and other social media posts as good examples of unstructured data.

Where Can You Find Big Data?

The cost of storing information, or data, has significantly decreased over the past ten years. As a result, many organizations have compiled significant amounts of data around many aspects of business from finance and operations to sales and marketing. However, as Gary Audin said, “Big Data is nothing until it is analyzed so that conclusions can be gleaned and its meaning determined.” So, while organizations have amassed all of this data, it is providing relatively little value until it can be analyzed.

A great way to do this is through data visualization, or taking the massive amounts of data and creating graphical and other pictorial representations. Combining structured and unstructured data sets in a visualized format can help discover hidden correlations which can provide valuable insight on different trends within a market or organization.

How Can Organizations Use This Data?

Big Data can be used in a multitude of different ways depending on what data organizations have and what goals they are looking to accomplish. Here are a few examples of how different organizations can use Big Data:

  1. Discover Market Trends: Organizations can track keywords, early adopters and other influences on social media sites to uncover hidden market trends. For example, if a brand starts seeing a lot of social media chatter on features or enhancements to a product genre, they can utilize this data to create a new version of the product or release a software update.
  2. Track Buying Behaviors: A hotel chain can use data visualization models to track room rates and usage by location and date. Combining this with consumer buying behaviors when they visit specific locations, the hotel can uncover different buying patterns and behaviors.
  3. Analyze Productivity: Manufacturing companies can combine data on plant efficiency, raw material cost, and other contributing aspects, to discover different ways to cut costs and enhance efficiency.

These are just a few use cases for Big Data; there are countless other applications and ways to utilize this data. If you’re interested in learning more about how you can visualize your data tweet us @IVCiLLC or click here to send us an email.