We’ve all heard the famous story of Mike Smith and Dick Rowe who turned down the Beatles because “four-piece groups with guitars are finished.” This was probably one of the worst business decisions in history and today’s executives are doing everything in their power to avoid the same demise. There are several secrets to successful decisions but teamwork and collaboration seem to be the most talked about.
But does teamwork guarantee success? Of course not, it can simply improve the chances for success if done properly. So what makes a good team?
Member Diversity: It wouldn’t have mattered if Smith and Rowe had three other people in the room with them; if they all had the same background and opinions the outcome would have been the same, except there would be four people to blame instead of two. An optimal team has members with a wide range of specialties and no two members having the same specialty. This ensures varying opinions from different perspectives and can minimize the chances missing something important.
Open Communication: What good are several different opinions if they are never shared? If only two team members contribute while everyone else agrees because they are afraid to voice their concerns important aspects can be missed leading to a poor business decision. Interaction and involvement of all members is imperative and group leaders should encourage everyone to contribute their ideas.
Strong & Clear Leadership: At any given time in a group there must be a strong leader; however, leadership should shift between members. Every team member should have an understanding of their individual leadership skills and be willing and able to function as a leader when needed. Strong and flexible leadership helps ensure high participation as team members utilize their strengths appropriately.
Mutual Trust: Trust is a key component in any team; members must be able to trust the integrity and positive intentions of the others on the team. There must also be mutual respect for the different approaches to work and conflict resolution among team members. This helps the team members form a cohesive unit based on integrity which is highly conducive to open communication.
Conflict Resolution: Conflicts are guaranteed in any high performing team, as there will always be a couple varying opinions. Therefore, constructive conflict resolution is an integral process for teams to master. The process should revolve around identifying, defining and then resolving the problem with team members actively listening to each other. The focus should be on working toward a solution rather than assigning blame to team members.
Great teams can produce impressive results; from new product ideas to strategic decision making. However, simply gathering a group of people together does not make a great team. It takes thought to select a diverse but passionate group of people who can work together in an efficient and effective manner for optimal results.