Author Archives: Lisa Avvocato

The New Polycom Is Here!

May 25th, 2012 | Posted by Lisa Avvocato in Industry News | Polycom - (0 Comments)

“From Telemedicine to applications in government, entertainment, science and education, Polycom is fueling collaboration, knowledge and understanding around the world.”

We are very excited to hear that Polycom, a leader the visual collaboration space, launched its new brand!   Their history in developing innovative video collaboration products is impressive and an increased focus on UC and mobile technologies will continue to change the way people collaboration. 

In a mission to unite devises, operating systems and service provides; Polycom will make video ubiquitous through secure and easy to use technology that delivers a high quality experience to everyone, everywhere.  Watch their video below.

These are exciting times in the visual collaboration space and we cannot wait to see what Polycom comes up with next!

What Your Body Says About You

May 24th, 2012 | Posted by Lisa Avvocato in Telepresence | Tips & Tricks | Video Conferencing - (0 Comments)

It’s no secret that body language provides visual clues to the people you are speaking to; both positive and negatives signs of approval, engagement, confidence and more. Lately, the importance of body language during a video call has been lost in a sea of texts, emails and phone calls. 

It is extremely important to be cognizant of body language during a video call to avoid giving the wrong impression. Body language is a major sign of whether a person is actively engaged in a conversation or words are simply going in one ear and out the other. 

Everyone has shouted you’re not listening to me only to have the other party repeat verbatim what they just said. This is because there a difference between hearing what someone is saying and actually listening to what someone is saying.   

Show others you are actively engaged and listening by not fidgeting; this includes twirling a pen or your hair, rubbing your hands together incessantly, or picking at your nails.   Also make sure to avoid the following:   

  • Propping your head up with your hands as this just screams boredom
  • Checking your phone which conveys it is more important than the person speaking
  • Tapping your fingers repeatedly as it suggests you are in a rush to move on

Additionally, in business it is important to convey both confidence in yourself and your ideas, as well as, openness to others and their ideas.  This should be expressed by maintaining good posture; sitting up straight with your shoulders back and head up.  A closed body or defensive position can lead others to discount your idea or keep them from revealing their real opinions.   A few things to avoid are:

  • Narrowing your eyes as it gives the impression you do not like a person or an idea
  • Crossing your arms as it is a sign of resistance but can also be interpreted as egotism  
  • Holding a coffee mug or notebook in front of you, indicating shyness
  • Playing with your collar or necklace, showing doubt or uncertainty 

The bottom line is, pay attention to what your body is saying about you.  Showing confidence and openness can help your career as much as boredom and uncertainty can hinder it.

There has been significant buzz around a recent Forbes article about the death of telepresence and Cisco’s  response. One side claims that telepresence is a dying breed while the other claims it is alive and well. So who is right?

Both of them.

Yes, there are many new entrants that are disrupting the visual communications space. These companies are making video more accessible by allowing organizations who previously couldn’t afford the technology the opportunity to video conference.  Furthermore, the explosion of cloud services and mobile video is extending the reach of visual collaboration while overcoming interoperability barriers.  The market is ever growing and organizations will continue to invest in these technologies at a rapid rate.

These solutions will not replace the need for Telepresence though.

While the quality of desktop, mobile and cloud solutions are improving; they pale in comparison to a truly immersive experience.  C-Level strategy meetings are far more likely to demand the quality and lifelike experience immersive systems offer.  In fact, saying that the executives of a multi-billion dollar corporation will opt for a lower quality but cost effective video solution is like saying they will choose to drive a Pinto because it’s more cost effective than a Mercedes-Benz.  Unfortunately, the current price tag for immersive solutions is typically only justified for executives; plus, there are only so many rooms a company can dedicate to telepresence.  This creates a significantly limited market and contributes to the declining sales of telepresence systems.

Experienced audio visual integrators; however, can overcome these limitations and expand the market for telepresence.  Advanced integrators can customize solutions to create an immersive feeling using standard HD video systems for a fraction of the cost.  Additionally, elite AV integrators can modify immersive and standard systems to expand both the range of rooms and applications telepresence can work in; allowing companies to design a solution that best fits their needs.

What does the future look like then?

While there will still be a place for telepresence; the shift towards software based systems will continue at an accelerated pace.  Many organizations will begin adopting UC and cloud platforms over standards-based enterprise systems due to their user friendly, cost effective and scalable collaboration capabilities. Polycom and Cisco will need to continue to drive innovation around UC solutions to remain competitive in this space. Integrated UC solutions, with interactive document sharing, will offer far more value to organizations than stand-alone desktop video solutions.

The bottom line is this:

Telepresence systems will continue to have their place in the C-suite and for meetings where the highest audio visual quality and seamless collaboration are mission critical.  However, UC and mobile video solutions will put the future of business collaboration into the hands of every user organization-wide ushering in a new era of connected workforce.

Here Today, Here Tomorrow

May 21st, 2012 | Posted by Lisa Avvocato in Telepresence | Use Cases | Video Conferencing - (0 Comments)

Using Video to Improve Work/Life Balance on the Road

You’re sitting in your hotel room and sigh: another missed baseball game. You start thinking of all the defining moments you’ve missed in your child’s life.  From the first words, to the first day of school, to a straight A’s report card; you can’t help but feel you’re missing out. 

Even though travel has been reduced through visual collaboration solutions at work; you still travel frequently because, let’s face it, you can’t do everything over video. Sometimes a firm handshake is necessary to close a deal or unique technical expertise requires your presence.  How can you stay involved in your personal life without sacrificing your job? 

Video Conferencing. 

You use it frequently to conduct business with colleagues, clients and partners so why not use it to stay involved in your children’s lives? Instead of calling home every night, video home.  Read a bed time story, watch the baseball game in real time, or even express your disappointment on a bad choice, the possibilities are endless! With video, you no longer have to forfeit your personal life in the name of business or see the disappointed looks when you leave for yet another business trip. 

Face time is just as important in strengthening personal relationships as it is in developing business relationships. As the saying goes, eyes are the gateway to the soul.  It’s nearly impossible to establish an emotional connection or tell what someone is thinking without looking someone in the eyes. Phone calls and text messages while traveling just don’t cut it anymore; buy a webcam or an iPad and check in with family while on the road. 

Then, the next time you are traveling, you can sit around the dinner table, hear about your spouse’s day and even kiss your children goodnight…virtually.

Let There Be Light!

May 18th, 2012 | Posted by Lisa Avvocato in Audio Visual Integration | Telepresence | Video Conferencing - (0 Comments)

There are several components that go into designing an optimal collaboration: space, displays, speakers, microphones, video switching, control systems, the list goes on. But what about the lighting; how does it fit into the mix? Believe it or not, room lighting plays a dramatic role in the image quality being displayed to remote conference participants.

Amount of Light:

Remember, there is such a thing as too much light. Meeting participants do not want to feel like they stepped into an operating room any more than stepping into a romantic restaurant. In addition to being uncomfortable for local participants, too much light can leave remote participants communicating with washed out, ghost-like figures. Conversely, not enough light can cause dark shadows and possibly distorted images for remote viewers. Finding the perfect balance of lights is imperative for displaying crisp, clear images over video.

Direct vs. Indirect Light:

Simply put, direct lighting is where camera can see a hotspot or the light causes sharp shadows or highlights, is directed toward the participants. Indirect lighting will fill or flood the space with light, prevents excessive brightness or contrast and prevents casting shadows on the participants. Indirect lighting is often configured with reflectors that direct the light toward participants faces creating a more natural appearance by defining facial features.

While indirect lighting simulates a more natural view, it can be problematic when projected displays are used in the video conferencing environment as it may put too much light on the display if not configured correctly. In these instances more controlled, direct lighting fixtures should be used.

Other Tips:

  1. All lamps should be changed at the same time for even light color distribution and to maintain consistency
  2. Down can lighting should be avoided as it causes shadows on participants’ faces.
  3. Recessed lighting on walls within camera view can help differentiate between the participant and the background.
  4. Use neutral non-white wall colors, such as light blues or grays, with a satin or flat finish to disperse the light evenly.
  5. If there are windows in the background use vertical blinds over horizontal blinds as they have a lesser effect on the transmitted camera image.

Learn more about creating an optimal collaboration environment from our Audio Visual Buyers Guide.

Related Articles:
Can You Hear Me Now?
Top 5 Conference Room Considerations