Author Archives: Nina Parker

In the business world, the ability to read others is essential for success. Winning a deal, managing a staff, or negotiating a contract requires insight into how the other parties are thinking. To influence others, we must gain their confidence and cater our message carefully based on verbal and non-verbal cues we receive. Often we are only as effective as the tools that are available to us for communicating. When visual cues are missing, as is the case in an audio conference that lacks interactive video conferencing, we can lose up to 80% of what is communicated to us through body language.

For example, law enforcement interviewers know that when a suspect is asked a question, it is important to watch the movement of his or her eyes when they are answering. One theory states that if a suspect is remembering something, their eyes will move to the right, in an outward manifestation of the brain activating the memory center. This tells the interviewer that the suspect is not making something up, as would be the case by moving the eyes to the left (a demonstration of activating the cognitive part of the brain used for creative story telling). The interviewer may also watch for lack of eye contact, nodding of the head, self-grooming, and fidgeting as signs of guilt or innocence.

Losing the ability to see the suspect puts the interviewer at a distinct disadvantage. It is no different in the business world, where we need to see the complete picture to effectively get our message across and understand the true point of view of the other parties. Companies that invest in video conferencing for remote meetings have this advantage.

Must See Video: Exclusive Vpod Tour by IVCi

April 13th, 2011 | Posted by Nina Parker in IVCi - (0 Comments)

Watch how you can create an instant telepresence experience without making any changes to your current conference room environment! The Vpod line of telepresence standalone units delivers a complete solution for conducting one-on-one or multipoint telepresence calls.

See video here:

For more information:

A newly implemented video conferencing and managed service solution provided by IVCi has increased the use of video meetings throughout the organization.

By Nina Parker

The Challenge

Known for its efficient heating and cooling products, a leading manufacturer of cooling and heating products wanted to apply the same efficiency principal to collaboration among its many corporate locations. The company decided to implement a video conferencing solution to increase communication among its divisions and reduce travel time and expenses. Video was initially installed in five locations across the U.S, including the company’s corporate headquarters.

At first, the video solution was not widely adopted within the organization. The company’s IT director set out to increase the use of the technology by contacting industry expert IVCi (a leading integrator of telepresence and video conferencing solutions, audio visual equipment, and managed conferencing services). His goal was to implement a video conferencing system and managed service that would make video so easy to use and reliable that employees would not hesitate to utilize it.

“In addition to adding video units, we wanted our executives to be able to walk into a room and have the video component already up and running,” The IT director said. “That way they could just sit down and start the meeting. One of the last things we wanted was to make it difficult to hold a video conference. If people get frustrated because the system is hard to navigate, or if they have to go through too many steps for it to be operational, then the return on investment will be minimal.”

The IT director contacted IVCi because he required an integrator with advanced knowledge and resources to manage the company’s video conferencing systems. By outsourcing the role to professionals, he aimed to make the video conferencing experience seamless for the user and give his IT staff the support it needed. “One of the reasons I chose IVCi was the reference — a Fortune 50 beverage company — that IVCi provided. I was quite impressed that this company has been using IVCi’s managed service for years to operate hundreds of systems across U.S. and international locations, and has had great success with it.”

The Solution

After consulting with the IT director and performing a thorough needs analysis, IVCi designed an integrated solution that would help increase the use of video conferencing throughout the manufacturing company. In addition to Cisco (TANDEBRG) MXP and C-series video conferencing equipment, the company received IVCi’s video endpoint management and unlimited bridging for eight global locations.

The managed service that IVCi provided the company is part of a suite of services that IVCi offers under its Managed Video Experience (MVE), and that can be customized based on the needs of the user. IVCi’s managed services are designed to make video so easy to use, meeting participants can simply report to the conference room, and any audio and video calls are automatically connected. IVCi manages all components of the call, including the room, video end -points, network, and video infrastructure to ensure a superior video conferencing experience.

IVCi’s solution allows the company to facilitate meetings such as executive updates and corporate training sessions across multiple corporate locations simultaneously. “Our new video conferencing solution with the managed service is designed to greatly reduce the time and expenses involved with sending a corporate trainer to numerous sites to teach the same content, or sending an executive on a three-day trip to attend a one hour meeting,” the IT director said.

The Results

The IT director said he is pleased with the results of the IVCi solution, which will enable the manufacturing company to expand its video meetings globally. “IVCi’s managed service has worked very well,” he said. “Our executive assistants who schedule the video meetings have it down to a fine art now. It is very easy to call IVCi and set up video calls using their online system. And if we need help all we have to do is dial their toll-free number and someone is right there.”

The IT director said that top among the new system’s benefits was its efficiency. The cost savings are just incredible,” he said. “An average trip for an executive to our Atlanta headquarters is on average two to three thousand dollars. If we have up to six executives traveling to the same meeting there are extensive costs, let alone the productivity loss that is incurred.”

Furthermore, holding video meetings, including those where data like PowerPoint presentations are shared, is now a simple process. “When we hold executive meetings, the remote sites are often up on video before our executives sit down to start the meeting, and they really like that,” he said.

Use of video conferencing has significantly increased with the additional end points and IVCi’s managed service. “IVCi provides regular reporting on usage of the system and other important data,” The IT director said. “We started out logging just a few hours of time using video, and we have worked our way up to over a thousand hours a month in some cases—such as when the company is involved in large projects, or is particularly budget conscious.”

The IT director noted that he would have had to hire someone at a very substantial salary to manage the company’s video conferencing solution at a particular location within the company, while IVCi not only manages the whole system, but does it remotely. “Our experience has been that IVCi has the resources and tools to help us achieve our goal of growing the use of video.”

IVCi Announces Expansion of Federal Division

April 11th, 2011 | Posted by Nina Parker in IVCi - (0 Comments)

IVCi announced that it has expanded its focus on the Federal government with dedicated resources that will best serve the Federal government’s needs.

IVCi provides custom collaboration solutions to government agencies across the U.S, and specializes in secure and reliable systems and cloud-based services that are tailored to meet specific agency requirements. The IVCi Federal division has been expanded to meet three critical goals:

  • Provide secure, innovative multimedia conferencing solutions that empower Federal agencies to function more efficiently.
  • Support mission critical conferencing and collaboration requirements of government agencies.
  • Improve the technology infrastructure that supports the readiness and response of government agencies.

IVCi is now uniquely positioned to meet these goals because it not only provides the integration of video conferencing and audio visual technology the government requires, but also delivers a managed service that ensures all technical components of each meeting are successful. The new division draws upon IVCi’s many years of experience providing collaboration solutions to government and non-government entities of all sizes.

See link below for full press release:

Court rooms in New York have increased the number of hearings conducted over video conference, and it is predicted that the court room of the future will include use of this technology, according to a recent article in the NY Daily News. The benefits of using video conferencing for hearings include reduced exposure to risk and increased security. When more hearings are conducted over video a reduction in inmate transportation costs can also be expected.