This-week-in-collaboration

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration.

1. Working Smarter: The Paradigm Shift in Business Collaboration

Great insight on how individuals embracing new collaboration tools will benefit from a more innovative, efficient, and happier workforce. In contrast to past work environments, these new disruptive forces in collaboration technologies have created new strategies for companies to implement.

2. Fufulling the promise of advanced collaboration 

Although the advanced collaboration technologies emerging in our market today are increasing productivity, there have been many IT challenges along the way. One of the most difficult hurdles for implementing these tools is the lack of an open standards-based development framework.

3. Collaboration and the future of Customer Support 

Understanding the changing nature of customer support is imperative for organizations looking to increase productivity and customer approval rates. This new wave of collaborative support is strongly tied to the mobile revolution, with the addition of social options alongside traditional phone support.

4. Five tips to ace your next video conference from anywhere 

With the rise in popularity of video conferencing, particularly mobile video, these are some important tips to remember when conducting your next video call. These include practice, position, appearance, attention and mute/disconnect.

5. Web Conferencing: Need for Today’s Business World 

With the increasing mobile workforce, the need for high quality collaborative technologies is very important for productivity. Web conferencing in particular allows individuals to connect and join a meeting any time and any place.

This Week in Collaboration

September 27th, 2013 | Posted by Danielle Downs in Industry News - (0 Comments)

This-week-in-collaboration

Welcome to our bi-weekly recap of the weeks’ best articles surrounding collaboration. 

1. Polycom Video Solutions help keep NATO personnel ready for the next crisis, diplomatic mission or humanitarian effort

Announcement around NATO’s decision to use Polycom’s RealPresence Platform as the backbone of their video collaboration environment. By utilizing video conferencing, NATO is hoping to streamline decision making and communication as well as reducing travel costs.

2. SPAR saves time and money with video conferencing

This post showcases UK based grocery chain SPAR, and how deploying video has saved the company both time and money. Their main use case was around their multiple executive meetings that they hold and how winter weather was consistently disrupting those meetings.

3. Videoconferencing Options Expand

Analysis around the growth of video conferencing and the wide range of options now available. It details options including the videoconference room, software-only model, and cloud based options.

4. Businesses look to collaborate with UC

This piece focuses on how collaboration, specifically document and screen sharing, helps to significantly increase efficiency. It speaks to both screen sharing with audio conference calls as well as collaboration with video conferencing.

5. Video Conferencing in the 21st century classroom

Video conferencing in the classroom is opening up a plethora of possibilities around collaboration. This article outlines some of those possibilities and use cases including guest lectures, professional development workshops, and virtual field trips.

This Week in Collaboration

September 13th, 2013 | Posted by Danielle Downs in Industry News - (0 Comments)

This-week-in-collaboration

Welcome to our bi-weekly recap of the weeks’ best articles surrounding collaboration. 

1. Mobile Video Collaboration

Cisco explains what they are doing to better their infrastructure and technology to better suit mobile video needs. Those needs include high quality audio, video, and application sharing.

2. Video conferencing for your business

This article explains to some of the use cases and benefits of using video conferencing as opposed to audio conferencing for meetings.  It also briefly speaks to the different visual collaboration tools available.

3. Polycom enables Green Cross International 20(th) Anniversary Earth Dialogues Conference to Deliver Interactive, Live Broadcast from the United Nations

Details about how Green Cross International used Polycom video technology to stream their Earth Dialogue event. Using this technology allowed Green Cross to over 1,000 participants to view and interact from all over the globe.

4. The Latest Business Productivity Technology Comes From…Surprise…Video Conferencing

Interesting article about how advancements in video conferencing technology are creating a better video experience that is increasingly flexible and easy to use.

5. Can BYOD lift the IT support burden?

BYOD strategies tend to make IT folks cringe but this insightful piece explains how BYOD can actually reduce the burden on IT. However, it also states how certain boundaries and limits need to be taken in to consideration to ensure successful implementation.

With the next generation of executives taking control over established companies, new changes are bound to arise. The 2013 Cisco Global Young Executives’ Video Attitudes Survey shows that many of these new managers are interested in video collaboration and plan on incorporating it into their business or company. Many new managers understand the benefits video can provide for their company, and some will not even consider working with other companies unless they use it as a tool.

The convenience of video conferencing is something that many young executives and managers are taking advantage of because it allows participants to read visual cues, “be there” without traveling, and have the ability to share content instantly. Constantly traveling in order to meet with clients or other people is time consuming and costly, not to mention frustrating when flights get delayed or cancelled. More organizations are shifting to visual collaboration as the technology continues to advance and creates interoperable and scalable solutions.

The data from the survey shows that many young executives plan on relying heavily on video conferencing to manage their business. Three out of five young executives say they will rely more heavily on video within the next 5 to10 years and 87% believe video has a significant and positive impact on an organization. These executives cite benefits ranging from enhancing the experience of telecommuters to saving money on travel costs and even attracting top talent.

Video collaboration is also an effective method of transferring information and connecting geographically dispersed people. It not only allows those within the states to contact one another, but it also opens up the global marketplace. Of the organizations surveyed that have less than 400 employees, 94% said they utilize video in order to break down language barriers in the increasingly global marketplace.

Telecommunication is a major appeal to prospective employees as well. In fact, 87% of respondents say they would choose to work for a video-enabled organization over a company that has not invested in business-class video communications. This is because organizations that invest in visual collaboration embrace the increase in technological advancement and are considered to be more innovative.

While video conferencing is a great tool for many companies, people are still wary of it. Survey respondents showed that their top five fears about video conferencing were: a messy office, personal appearance concerns, the inability to multi-task, the need to eat and some are not comfortable on video in general. However, as people utilize the technology more often, they will eventually become more comfortable with it.

The advancement of technology is rapidly increasing, and it is up to these companies and businesses to keep up. The new executives plan to do what they can to run successful companies, and telecommunication is a tool that will allow these companies to be successful.

Take a look at the slides below for more survey data.

This Week in Collaboration

August 30th, 2013 | Posted by Danielle Downs in Industry News - (0 Comments)

Welcome to our bi-weekly recap of the weeks’ best articles surrounding collaboration. 

1. Agencies are saving millions with virtual events

This is an interesting article about how NASA and FEMA are using video conferencing, specifically for virtual events. It also touches on the mobile and BYOD policy that they are rolling out, along with the resulting benefits of using these video collaboration tools.

2.  Can Video Conferencing Open Up Three Cans of Worms?

An analysis around the three most common challenges surrounding video conferencing in contact centers. Specifically, the technology, HR, and legal issues are concerns for organizations implementing video conferencing. It does state however, that the far reaching benefits outweigh those challenges for most companies.

3. Seizing the Mobile Video Conferencing Opportunity

Mobile video conferencing is on the rise and many companies are adopting mobile strategies within their collaboration environment to account for this increase. Companies are looking at mobile collaboration as an affordable way to expand video within their organization.

4. The business benefits of dedicated video conferencing versus Skype

This explains where and how dedicated video conferencing can be a better choice for most companies when compared to a free, open, web based option like Skype. The benefits include improved quality, multi-point collaboration, and a professional image among other more advanced technical advantages.

5. Is U.S. videoconferencing bill overkill?

This article is around some of the challenges surrounding the Stay in Place, Cut the Waste Act. The bill looks to shave as much as 50% from government travel expenses by mandating video conferencing and other collaboration tools. Some of the arguments against this bill include the legal obligation to use video and if that is going too far. The article also touches on the need to ensure that government networks are both secure and robust if implementing such widespread usage of video collaboration, which could come with a significant price tag.