IVCi has been named to the VAR500 list for the fifth consecutive year. Look for upcoming press release!
|IVCi is incredibly excited to announce an amazing Telehealth event! Patient care is all about being there. Being there with critical data and information to be sure, but more than that, healthcare institutions have a responsibility to enable the best of human resources to “be there” too.
On June 7th, IVCi & Polycom will be presenting the future of health care streamed live at six telepresence locations through the country. At this event you will hear from industry experts and real healthcare professionals on how telehealth is enabling patient care in new and exciting ways.
The event will be broadcast live via telepresence in NYC, Chicago, Dallas, Andover, MA, Seattle, and Santa Clara, CA.
To learn more and register, visit http://www.ivci-telepresence.com!
We are excited to announce that our client Vermont Interactive Television was awarded a 21st Century Best Practice Award in Distance Learning for its extensive video network that connects remote residents throughout the state of Vermont. Working with Polycom, a leading manufacturer of unified communications solutions, IVCi helped architect the IP network and implement multipoint calling with bridging technology for this impressive project.
VIT supports the economic health and development of the state of Vermont-the second least-populated state in the U.S.-and its citizens by providing the technical infrastructure and operational expertise necessary to deliver education, training, and information equally to all areas of Vermont via video.
Today, there are 17 VIT locations throughout Vermont, capable of connecting to anywhere in the world. And, unlike other video conferencing networks that belong to one company, one school district, or one government agency, VIT is available to all Vermonters. Using a tiered pricing system, VIT leases conference time in one-hour increments, enabling nearly 300 organizations and 32,000 people annually to collaborate across the state and around the world, without requiring them to purchase or maintain video equipment.
This SCN magazine interview may be lengthy – but worth the read!
IVCi made its name as a provider of video conferencing solutions in the mid-1990s, when the demand for the technology was beginning to grow. After adding an audio visual team and a Managed Conferencing Services department, IVCi has become one of the leading integrators in the country, reaching sales of over ($74) million last year.
IVCi achieved this level of success by taking the unique step of incorporating audio visual services to its offerings, because it did not want to rely on outsourcing. IVCi is now an expert in designing and implementing top-of-the-line conference rooms that can be equipped to run easy to use and reliable video conferences.
Tim Hennen, senior vice president of audio visual integration for IVCi explained, “We sold cart-based systems to our customers for a while, and eventually saw that companies were putting the systems into their conference rooms. We had been partnering with other AV integrators at first – putting the system in and allowing the other companies to finish the job – but we wanted to ensure that our customers received excellent quality and customer service. Therefore, we decided to take the process in-house. Our goal was to not only put a video component in the room, but to manage the whole AV integration of the space. We have done this successfully and are now penetrating a much larger piece of the market.”
By early 2000, video conferencing had become more popular due to its lower cost and improved reliability. Companies of all sizes were turning to video to communicate more efficiently, improve productivity, and cut down on business travel. “If you look at businesses today, there are numerous national and international locations. There are many remote offices, and these companies need our services to ensure effective face-to-face collaboration,” said Hennen.
IVCi delivers a standardized user experience at each of its client’s locations. Hennen explained, “With clients, one of the biggest problems had been that each regional office would make a separate decision about their technology purchase, so each office would have a different user experience. But now companies are getting smarter and they’re buying from a central location, and rolling out a template design or standard room configuration so that all the rooms will be the same no matter what office you’re in. So for us, the fact that we can do national roll outs makes us more desirable to work with because we can take that room design and install it nationally as well as internationally, while ensuring the same high quality experience in each room.”
IVCi also stands out from its competitors because of its many layers of customer service. Hennen expanded, “We have a full help desk, remote bridge services, and three levels of support assistance. We also have a preventive service where we’ll put people into our clients’ facilities, or manage it remotely so they can have a conference call they schedule with us. Then we’ll launch the call and verify it was implemented successfully. We’ve taken clients that have a 75 percent failure rate and brought them to over a 90 percent success rate.”
IVCi state-of-the-art facility accommodates its plans for continued growth. Hennen stated, “In the future we see sustained growth. Our vision is to be a 100 million dollar company, so to do this we will continue to meet the growing demand for our fully integrated solutions, and provide support for those solutions.”