This year’s American Telemedicine Association Exposition kicked off last night with the latest in developments in the world of Telemedicine and Telehealth.  IVCi is exhibiting at booth 545 and this morning unveiled it’s new Telehealth cloud offerings.  These services are all about increasing the quality of care a patient can receive, no matter where they are.  Combining the best in hardware solutions with cloud based services, IVCi is able to provide any-to-any connectivity for patients, doctors, administrators, and more.

If you are attending the show, please come by booth 545 to check out what we are doing!

Additional Resources:

Press Release – IVCi Debuts Telehealth Cloud Solutions at ATA 2012
Brochure – IVCi Telehealth Solutions

Moving products to market quickly is the key to success for many pharmaceutical companies. Shortening the product development cycle ensures that companies benefit from the limited patent life that is typical for new drugs, and are compensated for the costs that are incurred during the developmental phase. Unified Communications (UC) solutions, including visual collaboration technology, enable communication with remote parties, creating the effect that all participants are sitting face-to-face, at the same table or in the same room.

UC solutions allow pharmaceutical companies to develop drugs sooner by:

  • Enabling face-to-face communication with remote parties during the crucial drug trial process.
  • Enhancing the quality and speed of decision-making, resulting in a reduction in travel related time and expenses.
  • Facilitating training, project reviews, and remote trial observation.
  • Allowing experts to collaborate more frequently with global subsidiaries.
  • Facilitating the ability of researchers and others participants to hold meetings with physicians, patients and government agencies.
  • Allowing all parties involved in the trial process to collaborate efficiently, and receive instant feedback.

The real time collaboration made possible by UC solutions allows pharmaceutical companies to more effectively partner with remote parties on research, promotion, and dissemination of new products. By enabling pharmaceuticals to bring products to market more quickly and efficiently, these companies realize revenue and profits earlier in the product development phase.

The New Nonprofit

April 20th, 2012 | Posted by Adam Kaiser in Use Cases | Video Conferencing - (0 Comments)

Nonprofit organizations are essential to the U.S. economy, contributing 5.4% to the GDP. According to the National Center for Charitable Statistics, there are over 1.5 million nonprofit organizations based in the United States, each with its own unique mission. Like publicly traded or for-profit entities, the bottom line for nonprofits is the same: the organization must operate with optimal efficiency and achieve its stated goals with the highest return to the stakeholders.

To achieve its goals, a nonprofit must address the following challenges that are often present:

  • Locating sources of funding.
  • Marketing the mission and what the nonprofit stands for.
  • Unifying geographically dispersed stakeholders within the organization.
  • Reducing travel related time and costs.

One way to effectively address these issues is with unified communications (UC) and visual collaboration solutions. UC technology combined with cloud-based services can provide nonprofits with the tools they need to communicate effectively, increase the productivity of the staff, and get their message out to more people, all while reducing travel related time and expenses.

Now that the benefits of UC solutions can be enjoyed without the upfront capital expenditures that had been prohibitive for many nonprofit organizations in the past, there has never been a better time for nonprofits to implement these systems to help reach their mission and further their cause.

The finance industry, now recovering from the worst crisis it has faced in decades, still faces challenges that must be addressed in order to ensure stability into the future. Banks and other financial institutions are restoring consumer confidence by cutting business costs, implementing processes to become more efficient, restructuring and consolidating distributed work forces, and undergoing reorganization efforts.

IT divisions of banks are embracing leading edge technology, including unified communication (UC) solutions, as part of the effort to address many of these challenges. UC systems utilize integrated visual collaboration, audio conferencing and data sharing capabilities to improve communication among remote parties. UC solutions are prevalent within the finance industry and are used to improve:

  • Customer service and support:  Bank customers who visit branch locations are provided access to services and subject matter experts that may only be available at headquarter locations. Support is provided in real-time, with face-to-face transactions that create a collaborative environment.  As a result, the branch is turned into a robust sales channel that is more responsive and able to offer additional products and services.
  • Internal communication and productivity: Video and UC solutions improve and streamline internal communication by establishing a more personal connection among employees in disparate branch and office locations; when information is shared readily and easily, the level of productivity is increased and bank profitability is improved.
  • Corporate training: Video conferencing and streaming facilitates new hire training and education on new financial vehicles by providing consistent information to all participants, at one time, regardless of location. Video reduces the costs associated with transporting training personnel to locations on site; users can receive training sessions delivered via desk top and mobile applications. Sessions can be recorded and archived for later viewing.
  • Recruiting and retaining talent: Video assists the screening process by reducing the need to meet with remote candidates in-person for initial interviews; video provides enough clarity to aid the decision making process and determine who moves on to the next round. Additionally, by creating an efficient and productive environment, video and UC solutions help financial institutions build their reputations within the industry, which works to retain top talent.

Visual collaboration technology, when combined with cloud-based managed services, creates a meeting experience so realistic, bank customers and employees will instantly feel as though they are participating in an-person meeting or training session.

Your company probably ranks its ability to deliver outstanding customer service as an essential part of the business. But how likely is it that your clients are actually experiencing the level of customer service that you want to them to receive? If you are interested in transforming an average customer service experience into a truly exceptional interaction that customers will remember (and keep them coming back), consider implementing a visual collaboration system as part of a unified communications (UC) solution.

UC solutions, including video conferencing applications, facilitate face-to-face communication by creating life-like, virtual meetings, and can be an effective way to improve the interactions clients have with your customer service and sales teams. Video can instantly improve the customer service experience in many ways, including:

  • A more personal interaction with help desk and customer call center personnel, resulting in quicker problem resolution time and enhanced trouble-shooting.
  • Access to subject matter experts who can better address technical and product related questions.
  • Efficient training of customer service and sales teams, resulting in more informed discussions with customers.

Visual collaboration technology, when combined with cloud-based managed services, creates a meeting experience so realistic, your customers will instantly feel as though they are in the same room with the service agent or sales rep. The resulting interactions will blow away the competition, who is most likely using audio-only conferencing and is therefore lacking the in-person benefits properly implemented video technology provides.