Ever wondered what a video arraignment looks like?

Well now you can watch as Penelope Soto of Miami, Florida attends her video hearing with Eleventh Judicial Circuit Judge Jorge Rodriguez-Chomat.

Video arraignments have been growing in popularity as they present numerous benefits and cost savings for state and local governments. Not only do video arraignments eliminate the need to transport detainees to the courthouse they can speed up the process for traffic violations and other hearings. Municipal courts can utilize video conferencing solutions to help spread out heavy case loads and resolve more tickets in less time.

A word of advice though, just because you’re not in the same room as the Judge doesn’t mean you can mouth off. Soto ended up with a 30 day sentence for flipping off the Judge in the video below. She later apologized and hopefully learned her lesson.

Picture-4 Ways Video Can Enhance Customer Relationships

Video conferencing has long been known for reducing travel costs, saving time, and strengthening collaboration within an organization. However, when organizations utilize video conferencing to support customer relationships they have the chance to increase the ROI on their technology investment and boost both new and existing client relationships.

There are multiple ways that video conferencing can add value to customer relationships.  Here are a few that stand out;

1. Training:
Organizations can use video conferencing to help train customers on the product or service they are purchasing. This can help make the training more efficient and allows the ability to provide face-to-face training without needing to be on-location.

2. New Product Updates:
A great way to stay in touch with customers is by giving new product and existing product updates. By using video conferencing to give these updates, companies can stay connected face to face more efficiently with multiple clients.

3. Market Research:
The best way to determine what your customers and future customers need is with market research. Using video conferencing to connect with customers and gather their input is invaluable for R&D. These meetings also give companies a chance to strengthen customer relationships.

4. Adding additional resources during in-person meetings:
When on-location with customer, often times it is essential to have additional resources (i.e. engineers, technicians) there to assist with the meeting. Having those individuals connect to the meeting over video allows them provide overall support more efficiently by reducing the time lost if traveling to each meeting.

Understanding the many different ways that video conferencing can benefit an organization is imperative in truly understanding the value of visual collaboration.

To learn more about how video conferencing can assist your organization, contact us for a personalized consultation.

 

Question

As video conferencing becomes more and more crucial, the decision goes from whether or not to invest to how should we invest? When it comes to buying video conferencing equipment, leasing or buying are the two main options. Which one is the best option? This all depends on each individual companies requirements, bottom line, and preference. Here is a look at some of the pros and cons of each to help you decide what’s best for your organization.

Buying Equipment

Pros:
1. Provides more options and increased flexibility since organizations have total control over what they purchase.
2. Endpoints and infrastructure can be customized to meet the organizations exact specifications and requirements.

Cons:
1. Larger upfront costs associated with purchasing equipment.
2. Equipment can become updated prior to it wearing out.
3. The equipment can be complex and difficult to install and maintain if company does not have the right technical resources.

Leasing Equipment

Pros:
1. No upfront costs & predictable monthly payments.
2. Equipment is easier to update and replace, giving companies access to the latest and greatest technology.

Cons:
1. In the long run, leasing is normally much more expensive than purchasing and companies will always have an equipment payment.
2. Leasing is more complex as it requires more paperwork, credit checks, and financial information to procure.

The decision to lease or purchase often comes down to how much flexibility a company needs and how much cash they have at hand for an upfront purchase. Depending on budgets, this comes down to if a company would prefer to purchase the equipment as a cap-ex or op-ex expense. Once you determine how your organization would like to purchase the equipment, the next step will be determining your use cases and how you will be using video conferencing in order to determine what solutions make the most sense for you.

Want to learn more about your leasing options? Contact us to schedule a consultation where we will walk you through your purchasing options as well as help you determine what video conferencing equipment makes the most sense for your organization.

This-week-in-collaboration

Welcome to our bi-weekly recap of the week’s best articles surrounding collaboration.

First Look: Why Banks Should Copy Amazon s Mayday Video Support

Financial institutions should take notice of Amazon’s video on-demand customer service feature and think about utilizing a similar service on their mobile and tablet applications. Giving customers the ability to speak to a customer service representative face-to-face from their mobile device or tablet could exponentially improve their users digital experience.  This could not only help customer service but also be further extended as a sales tool when branch personnel help with remote assistance to their customers.

Getting Great Audio in a Video Call

Video conferencing has helped to make communication an increasingly enriching experience. However, quality audio in a video call is an essential aspect that cannot be overlooked. Some of the important ways to get great audio include; good echo cancellation, a wide range of frequencies carried by a system, directional microphones, specialized signal processing, high quality speakers and an audio visual optimized room. Any effort to achieve better sound will quickly pay off with more productive and energetic meetings.

Virtualizing Video

Cisco announced it is virtualizing Videoscape, their leading immersive video solution, by putting it in to the cloud. It now is offering cloud software capabilities that can run on public and private clouds, enabling service providers to deploy new video applications on demand. They are also offering Videoscape Cloud Services functionality “as a service” using a unique consumption based model. Cisco Cloud Fusion for Videoscape ties all of the implementation options together. It allows SP’s to seamlessly integrate various models of deploying Videoscape to best support their business needs, maximizing return-on-investment.

A Third of Meetings Use Mobile

According to Blue Jeans Network’s bi-annual “State of the Modern Meeting” report, a 1/3 of all meetings now include a participant on a mobile device. Some other findings include that 71% of people believe they lost a deal due to the lack of face-to-face interaction and 6% admitted to falling asleep during an audio-only meeting. Using video conferencing has proven that visual collaboration is possible regardless of budget-cuts, holidays, bad weather, or geographic dispersion.

Collaboration Wanted; Employee Buy-In Required

Collaboration technology promises many benefits. These advanced solutions remove traditional communication barriers and make it easier to conduct business and speed up decision-making. These solutions can also provide travel savings and reduced office space necessary when implementing telework policies. However, to truly benefit from collaboration tools, end-user buy-in is critical. Because collaboration technology is designed to improve the way people interact, it is very personal. Due to this, users need to have a firm understanding of how the solution is going to meet their own unique needs.

WebVideoConferencing

Video conferencing and web conferencing are two commonly confused technologies. Traditionally, these two applications were very different. At a very basic level, web conferencing focused on content sharing while video conferencing focused on providing face-to-face interaction.

Web conferencing is and was often used for lectures, presentations and webinars for larger groups of people. They were also designed for individuals to easily join from their desktop. Depending on the solution, web conferencing had either two-way audio capabilities or only one-way audio for the presenter.

On the other hand, video conferencing was most frequently used for meetings between two different locations. The video conference consisted of two-way video and audio transmission. Likewise, the equipment was designed for conference rooms and meant for groups at two locations as opposed to individual usage from their desktop.

However, lines are now blurring when deciphering the difference between these two conferencing tools. This is due to web conferencing applications adding two-way video capabilities and video conferencing solutions including the ability to share content and present. Furthering the confusion, both web and video capabilities are being built in to other collaboration software solutions. These changes and additions to the technologies have transformed two separate tools in to very similar offerings. One might say that it is now a matter of what features you need in your collaboration tool as opposed to the old question of “web conferencing or video conferencing?”

When trying to sort out what technology and tools makes the most sense for your organization, the best place to start is answering a few important questions;

  1. What types of meetings will be conducted?
  2. How many people/locations will be participating in these meetings?
  3. Will people be joining these meetings from a conference room, desktop, mobile, or all three?
  4.  Are people or content the focus of the meetings?
  5. What do you want your collaboration solution to accomplish? What are your end goals?

These are just a few of the important questions that must be answered when determining what collaboration technology makes the most sense for your organization. Once these are answered, it is important to put together a full collaboration plan in order to get the most from your technology deployment. This includes everything from technology selection to usage and adoption plans once the tools are implemented.

Still confused on what conferencing technology makes the most sense for your organization? Contact us for a consultation and let us help you in determining where your business needs lie and what technology fits those best.