P is for Process, that’s good enough for me

In a world where instant messaging, email and online audio meetings reign supreme; shifting an organization’s culture to adopt visual collaboration or unified communication solutions can be extremely challenging.  Implementing a new technology is a significant organizational change that, if underestimated, can produce disappointing results.  There are several key steps an organization must take in order to effectively drive adoption throughout the organization – including properly defining processes. This is the third post in a five-part series covering the successful development of a video culture within an organization.  Read part one here.

Implementing a new technology has a dramatic effect on the way employees do their job.  Visual collaboration sessions shift from scheduling a conference call to scheduling video conference which is far more complex in nature. To join a conference call, users simply dial a phone number and connect to an audio bridge; however, with a video call, participants have to worry about firewalls, network exchanges and more.  Learning all of these new processes can be extremely challenging; especially when users are unfamiliar with the technology.

Therefore, it is important to define and structure the processes required for effective collaboration in an easy to use and repeatable manner. Prior to implementation, stakeholders should work with video professionals to develop the necessary processes and procedures end users need to utilize visual collaboration solutions.  This includes how to connect to a video conference, displaying different types of content, changing audio and zoom settings and who to contact in the event of an issue. Documentation should be disseminated to all end users and a reference guide should be located in each conference room.

When designing processes and procedures it is important to define both the required steps and the expected outcomes. Users are more apt to follow a process when they understand the desired outcomes.  For example, pre-testing the video connection of a system on a different network can help prevent connectivity delays at the start of a meeting.  If users understand the role of pre-testing a network connection they are more likely to do so before an important meeting thereby increasing the likelihood of a successful collaboration session.

Properly defined and structured processes also need to be repeatable in order to be effective. Consistently having a new step or a new challenge creates a sense of frustration among users as it highlights their lack of expertise. Users should be able to replicate the process effortlessly; regardless of their background or expertise. This provides end users with a sense of familiarity which can help them overcome the fear and frustration associated with learning something new.

This post is part of a five-part series covering the successful development of a video culture within an organization.

Part One: Because the boss said so is not enough!
Part Two: It’s more than just bits and bytes
Part Four: Power to the People
Part Five: Driving Usage & Adoption


This year’s American Telemedicine Association Exposition kicked off last night with the latest in developments in the world of Telemedicine and Telehealth.  IVCi is exhibiting at booth 545 and this morning unveiled it’s new Telehealth cloud offerings.  These services are all about increasing the quality of care a patient can receive, no matter where they are.  Combining the best in hardware solutions with cloud based services, IVCi is able to provide any-to-any connectivity for patients, doctors, administrators, and more.

If you are attending the show, please come by booth 545 to check out what we are doing!

Additional Resources:

Press Release – IVCi Debuts Telehealth Cloud Solutions at ATA 2012
Brochure – IVCi Telehealth Solutions

Moving products to market quickly is the key to success for many pharmaceutical companies. Shortening the product development cycle ensures that companies benefit from the limited patent life that is typical for new drugs, and are compensated for the costs that are incurred during the developmental phase. Unified Communications (UC) solutions, including visual collaboration technology, enable communication with remote parties, creating the effect that all participants are sitting face-to-face, at the same table or in the same room.

UC solutions allow pharmaceutical companies to develop drugs sooner by:

  • Enabling face-to-face communication with remote parties during the crucial drug trial process.
  • Enhancing the quality and speed of decision-making, resulting in a reduction in travel related time and expenses.
  • Facilitating training, project reviews, and remote trial observation.
  • Allowing experts to collaborate more frequently with global subsidiaries.
  • Facilitating the ability of researchers and others participants to hold meetings with physicians, patients and government agencies.
  • Allowing all parties involved in the trial process to collaborate efficiently, and receive instant feedback.

The real time collaboration made possible by UC solutions allows pharmaceutical companies to more effectively partner with remote parties on research, promotion, and dissemination of new products. By enabling pharmaceuticals to bring products to market more quickly and efficiently, these companies realize revenue and profits earlier in the product development phase.

See You in the Cloud!

April 26th, 2012 | Posted by Adam Kaiser in Cloud Services | IVCi - (0 Comments)

IVCi is excited to announce the Video Collaboration Cloud! The VCC represents a continued evolution of our cloud based video services and encompasses a suite of offerings that extend the reach of visual collaboration to anyone, anywhere, on any device.

The VCC includes five services:

Managed Video Experience
Mobility Experience
Public Room Experience
UC Experience
Unified Video Travel Experience

The true value of these services is how they fit together to optimize and extend the reach of collaboration within an organization. Participants are able to focus on the business matters at hand; rather than making the technology work.  In the end, the VCC allows organizations to drive both innovation and profitability by unifying people and ideas effortlessly.

Additional Resources:
VCC Press Release from IVCi

 

The Center for Digital Government has issued a brief detailing the use of cloud-based video collaboration in the public sector.  Many organizations are switching to the cloud not only for the cost savings, but for the realistic and efficient interactions video conferencing provides.  In fact, “about a quarter of government institutions in North America, Europe and Asia are already using the cloud, with another 36 percent investigating its use.”

The cloud offers an open a platform in which users can connect anytime, anywhere, with anyone, on any device.  Organizations no longer have to worry about differences in equipment; or the various platforms and networks citizens or other agencies are using. Cloud services allow for successful visual collaboration in a secure, reliable, consistent and easy to use manner; providing endless applications and benefits.

As a result, educators can easily bring engaging activities to the classroom; military personnel can report time-sensitive situations from the field so decisions can be made in real-time and healthcare experts can consult with patients thousands of miles away.  Cloud video extends an organization’s reach beyond previous geographical barriers allowing users to collaborate and make decisions quickly.

By utilizing video-as-a-service, public sector organizations can also avoid the upfront capital expenditures and management challenges associated with visual collaboration technologies.  Agencies can begin collaborating with colleagues, citizens and other agencies immediately; creating value and ROI almost instantaneously.   For example, Oakland County, Michigan’s judicial video program uses video conduct attorney-client meetings, arraignment hearings and telemedicine services.  This program has saved the county an estimated $38.4 million since its implementation four years ago.

Cloud video services provide an effective alternative; especially in a time where cost savings and increased communication are at a premium.

Additional Resources:
Video Collaboration Cloud