Interesting aticle in CRN magazine delivers a video conferencing state of the union.  It includes a substantial piece about the IVCi Desktop Experience and an interview with our own Chris Bottger:

IVCi, well-known in the video conferencing channel and a top VAR for both Cisco (NSDQ:CSCO) and Polycom in the space, began working with Blue Jeans before its commercial launch. IVCi uses Blue Jeans’ cloud to power its IVCi Desktop Experience, a managed services offering that connects various desktop video clients and is both application- and appliance-independent. It works hand in hand with IVCi’s Managed Video Experience, the managed video services offering IVCi uses for everything from multipoint bridging and ISDN service to endpoint and network management for customers.

Blue Jeans is a game-changer, said Chris Bottger, IVCi’s senior vice president, managed conferencing services.

“They’re isn’t anything I’ve seen that works, that ties the business in with what I would call the prosumer and the consumer sides, and if there is, it’s not as robust as the cloud offering that Blue Jeans has here,” Bottger said. “Just the fact that you can do a video call with Skype clients and really make this easy.  A lot of the customers who have done the demo are blown away by it.”

A service like Blue Jeans’ makes irrelevant the challenge of connecting various video endpoints and pieces of video infrastructure, and also makes more convenient the idea of on-the-go video, particularly from smartphones and tablets.

“If you think about it, probably 80 percent of the video calls we run on a daily basis have an audioconferencing bridge attached to them. You usually have more people than you have video systems available,” Bottger said. “But now we can offer those people the ability to do video, as well, at their convenience. People need to be able to use the tools they’re comfortable with.”

Bottger disagreed with the idea that the shift toward selling the video experience would mean less emphasis on hardware-based endpoint and infrastructure sales. There’ll be less opportunity to sell those things individually he said, but packaging them with managed video services will make the whole video solution a moneymaker for a company like IVCI.

“One feeds the other,” Bottger said. “It feeds the services on the back side and we’re also not shortchanging the hardware business — it’s continuing to grow. We’re fairly evenly balanced: one-third services, one-third integration and one-third technology, meaning them buying it or us building it for them.”

More:

http://www.crn.com/news/networking/232300285/wheres-the-puck-going-in-enterprise-videoconferencing.htm?pgno=1

 

 

Public Room Experience is a new service that gives customers access to a world-wide network of over 3000 public video conferencing and telepresence rooms.

Public Room Experience accommodates the frequent requests IVCi receives from clients who need to participate in a video meeting while away from their facility and want the same meeting room experience.

With Public Room Experience customers looking to book a public video conferencing room on their own can utilize IVCi’s web site to check real-time availability of a room and book with any major credit card.. The customer is then provided with all the necessary information about the conference room location, including the number of participants that will fit in the room, the type of equipment installed, and catering options available. When this service is incorporated with IVCi’s Managed Video Experience (MVE), IVCi handles the reservation from start to finish, including testing with the site to ensure excellent call quality prior to the meeting taking place.

Public Room Experience frees users from having to answer questions that are usually asked when setting up a video meeting in a public room, such as what are the bandwidth requirements of the meeting, will IP or ISDN be used, etc. IVCi handles all set up and technical questions for the user.

“The Public Room Experience is part of our full-service approach to unified communications (UC) solutions for our customers,” said IVCi’s CEO Bob Swing. “Our goal is to be there every step of the way for our clients, and to make their video conferencing experience as seamless and worry-free as possible. This new service allows us to serve a segment of the market that been so far been underserved, and we are happy to share our expertise with them because we believe the power of video should be available to all.”

Public Room Experience is a service that can be utilized on its own, or as part of IVCi’s Managed Video Experience.

IVCi today announced the results of an independent study conducted by market research and consulting firm Boston Research Group. The study, which was based on IVCi customer experiences from May 2010 to April 2011, found that IVCi had a service and support customer satisfaction rating of 92%. IVCi has received top scores for service and support for each of the last four years that Boston Research Group has surveyed its customers.

 “We know there is little tolerance for down time in meetings when customers utilize unified communication solutions. Each year we invest heavily in the people, processes and technologies that deliver some of the industry’s top customer satisfaction ratings. The highest level of customer service has always been a top priority for us, so we are delighted that our customers continue to rate us so highly each year,” said IVCi’s CEO Bob Swing.

 “IVCi places great emphasis on recruiting  highly motivated people who are both industry trained and certified, and have experience to deal with the most complex service issues,” said Chris Böttger, IVCi’s senior VP of managed services. “Through sophisticated quality assurance surveys, an advanced ticketing system, live call monitoring, a unique rewards program, and a talented team we can make continuous adjustments to our best practices. The ultimate goal is to enhance the customer experience.”

IVCi is now taking its support to the next level by expanding its Managed Video Experience services for corporate telepresence, audio visual (AV) and video rooms.  With IVCI’s Desktop Experience, corporate video meetings can now include application independent devices that allow mobile users on their PC, tablet or smartphone to be part of corporate video meetings.  IVCi’s services allow anyone to connect securely and with a scalable business process, even if they are connected with consumer applications such as Skype and Google Video Chat (whether it be on an iPad, Android or iPhone), combined with business video systems from Polycom and Cisco.

Visit IVCi at VCI Group

October 3rd, 2011 | Posted by Nina Parker in Cloud Services | IVCi - (0 Comments)

IVCi will be exhibiting at the second annual VCI Group conference at the New Orleans Sheraton October 10 – 12.

Make sure to stop by booth #307 to see how your company can bridge the gap with IVCi’s desktop experience, powered by Blue Jeans Network.

Info at about the VCI Group Conference:

http://www.vci-group.org/level1/Conference/VCI-G-2011-Brochure.pdf

 

 

IVCi has expanded its strategic partnership with Talk and Vision, a provider of visual collaboration solutions and managed conferencing services throughout the European Union.

This expansion will tightly integrate both companies’ joint video network operation centers as well as enhance service and support options for both IVCi and Talk and Vision’s U.S and international customers.
IVCi and Talk and Vision have been providing UC services to mutual clients across the globe for over seven years. These UC services help multi-national businesses break down geographic barriers to effective communication with visual collaboration solutions that are implemented throughout their worldwide locations.