For the fifth year running, IVCi is proud to announce that we have been recognized by Everything Channel’s CRN magazine as one of America’s top 500 integrators! Details to follow.
This SCN magazine interview may be lengthy – but worth the read!
IVCi made its name as a provider of video conferencing solutions in the mid-1990s, when the demand for the technology was beginning to grow. After adding an audio visual team and a Managed Conferencing Services department, IVCi has become one of the leading integrators in the country, reaching sales of over ($74) million last year.
IVCi achieved this level of success by taking the unique step of incorporating audio visual services to its offerings, because it did not want to rely on outsourcing. IVCi is now an expert in designing and implementing top-of-the-line conference rooms that can be equipped to run easy to use and reliable video conferences.
Tim Hennen, senior vice president of audio visual integration for IVCi explained, “We sold cart-based systems to our customers for a while, and eventually saw that companies were putting the systems into their conference rooms. We had been partnering with other AV integrators at first – putting the system in and allowing the other companies to finish the job – but we wanted to ensure that our customers received excellent quality and customer service. Therefore, we decided to take the process in-house. Our goal was to not only put a video component in the room, but to manage the whole AV integration of the space. We have done this successfully and are now penetrating a much larger piece of the market.”
By early 2000, video conferencing had become more popular due to its lower cost and improved reliability. Companies of all sizes were turning to video to communicate more efficiently, improve productivity, and cut down on business travel. “If you look at businesses today, there are numerous national and international locations. There are many remote offices, and these companies need our services to ensure effective face-to-face collaboration,” said Hennen.
IVCi delivers a standardized user experience at each of its client’s locations. Hennen explained, “With clients, one of the biggest problems had been that each regional office would make a separate decision about their technology purchase, so each office would have a different user experience. But now companies are getting smarter and they’re buying from a central location, and rolling out a template design or standard room configuration so that all the rooms will be the same no matter what office you’re in. So for us, the fact that we can do national roll outs makes us more desirable to work with because we can take that room design and install it nationally as well as internationally, while ensuring the same high quality experience in each room.”
IVCi also stands out from its competitors because of its many layers of customer service. Hennen expanded, “We have a full help desk, remote bridge services, and three levels of support assistance. We also have a preventive service where we’ll put people into our clients’ facilities, or manage it remotely so they can have a conference call they schedule with us. Then we’ll launch the call and verify it was implemented successfully. We’ve taken clients that have a 75 percent failure rate and brought them to over a 90 percent success rate.”
IVCi state-of-the-art facility accommodates its plans for continued growth. Hennen stated, “In the future we see sustained growth. Our vision is to be a 100 million dollar company, so to do this we will continue to meet the growing demand for our fully integrated solutions, and provide support for those solutions.”
A newly implemented video conferencing and managed service solution provided by IVCi has increased the use of video meetings throughout the organization.
By Nina Parker
Known for its efficient heating and cooling products, a leading manufacturer of cooling and heating products wanted to apply the same efficiency principal to collaboration among its many corporate locations. The company decided to implement a video conferencing solution to increase communication among its divisions and reduce travel time and expenses. Video was initially installed in five locations across the U.S, including the company’s corporate headquarters.
At first, the video solution was not widely adopted within the organization. The company’s IT director set out to increase the use of the technology by contacting industry expert IVCi (a leading integrator of telepresence and video conferencing solutions, audio visual equipment, and managed conferencing services). His goal was to implement a video conferencing system and managed service that would make video so easy to use and reliable that employees would not hesitate to utilize it.
“In addition to adding video units, we wanted our executives to be able to walk into a room and have the video component already up and running,” The IT director said. “That way they could just sit down and start the meeting. One of the last things we wanted was to make it difficult to hold a video conference. If people get frustrated because the system is hard to navigate, or if they have to go through too many steps for it to be operational, then the return on investment will be minimal.”
The IT director contacted IVCi because he required an integrator with advanced knowledge and resources to manage the company’s video conferencing systems. By outsourcing the role to professionals, he aimed to make the video conferencing experience seamless for the user and give his IT staff the support it needed. “One of the reasons I chose IVCi was the reference — a Fortune 50 beverage company — that IVCi provided. I was quite impressed that this company has been using IVCi’s managed service for years to operate hundreds of systems across U.S. and international locations, and has had great success with it.”
After consulting with the IT director and performing a thorough needs analysis, IVCi designed an integrated solution that would help increase the use of video conferencing throughout the manufacturing company. In addition to Cisco (TANDEBRG) MXP and C-series video conferencing equipment, the company received IVCi’s video endpoint management and unlimited bridging for eight global locations.
The managed service that IVCi provided the company is part of a suite of services that IVCi offers under its Managed Video Experience (MVE), and that can be customized based on the needs of the user. IVCi’s managed services are designed to make video so easy to use, meeting participants can simply report to the conference room, and any audio and video calls are automatically connected. IVCi manages all components of the call, including the room, video end -points, network, and video infrastructure to ensure a superior video conferencing experience.
IVCi’s solution allows the company to facilitate meetings such as executive updates and corporate training sessions across multiple corporate locations simultaneously. “Our new video conferencing solution with the managed service is designed to greatly reduce the time and expenses involved with sending a corporate trainer to numerous sites to teach the same content, or sending an executive on a three-day trip to attend a one hour meeting,” the IT director said.
The IT director said he is pleased with the results of the IVCi solution, which will enable the manufacturing company to expand its video meetings globally. “IVCi’s managed service has worked very well,” he said. “Our executive assistants who schedule the video meetings have it down to a fine art now. It is very easy to call IVCi and set up video calls using their online system. And if we need help all we have to do is dial their toll-free number and someone is right there.”
The IT director said that top among the new system’s benefits was its efficiency. The cost savings are just incredible,” he said. “An average trip for an executive to our Atlanta headquarters is on average two to three thousand dollars. If we have up to six executives traveling to the same meeting there are extensive costs, let alone the productivity loss that is incurred.”
Furthermore, holding video meetings, including those where data like PowerPoint presentations are shared, is now a simple process. “When we hold executive meetings, the remote sites are often up on video before our executives sit down to start the meeting, and they really like that,” he said.
Use of video conferencing has significantly increased with the additional end points and IVCi’s managed service. “IVCi provides regular reporting on usage of the system and other important data,” The IT director said. “We started out logging just a few hours of time using video, and we have worked our way up to over a thousand hours a month in some cases—such as when the company is involved in large projects, or is particularly budget conscious.”
The IT director noted that he would have had to hire someone at a very substantial salary to manage the company’s video conferencing solution at a particular location within the company, while IVCi not only manages the whole system, but does it remotely. “Our experience has been that IVCi has the resources and tools to help us achieve our goal of growing the use of video.”
IVCi announced that it has expanded its focus on the Federal government with dedicated resources that will best serve the Federal government’s needs.
IVCi provides custom collaboration solutions to government agencies across the U.S, and specializes in secure and reliable systems and cloud-based services that are tailored to meet specific agency requirements. The IVCi Federal division has been expanded to meet three critical goals:
- Provide secure, innovative multimedia conferencing solutions that empower Federal agencies to function more efficiently.
- Support mission critical conferencing and collaboration requirements of government agencies.
- Improve the technology infrastructure that supports the readiness and response of government agencies.
IVCi is now uniquely positioned to meet these goals because it not only provides the integration of video conferencing and audio visual technology the government requires, but also delivers a managed service that ensures all technical components of each meeting are successful. The new division draws upon IVCi’s many years of experience providing collaboration solutions to government and non-government entities of all sizes.
See link below for full press release:
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