If 2011 was a good year for videoconferencing (and it was), the forecast for 2012 is even more upbeat, especially as businesses look to continue trimming travel costs and to improve productivity.

Bandwidth management, interoperability, reliability and quality will continue to be key issues for enterprise customers – but IVCi has solutions that address these and other issues, creating a smooth and successful video conferencing experience every time!

More:

http://www.telepresenceoptions.com/2012/01/count_on_a_sizzling_videoconfe/

 

If your business has invested in a video conferencing system, chances are you have considered a managed or cloud service to ensure a successful user experience. Studies have shown that companies that use a managed service to manage, schedule, and monitor their video conferencing systems enjoy an improved user experience and return on investment.

A recent study by Wainhouse research called Video Conferencing Managed Services outlined the benefits of a managed service:

Enterprises considering (or already using) a videoconferencing managed service provider to manage and enhance their rich media communications environment should focus on five deliverable and measureable benefits:

  • Increased asset utilization: Conferencing investments provide a return only when they are used. Hence, we believe a major goal of any vMSP program should be to drive additional utilization.
  • Faster and more complete deployments: An MSP experienced in installing, debugging, and delivering conferencing services can, and should, shorten the “time-to-benefits” for its customers.
  • Improved budgeting and cost control: A comprehensive vMSP program should provide the end user with a clear understanding of what his costs will be, and how they may or may not change over the life of the contract.
  • 24 x 7 support and protection from staff turn-over: Providing qualified and experienced internal staff to support the “follow the sun” operations of an internal conferencing service can be very challenging. For vMSPs, however, this is a core part of their business offering and value-add. As such, they are structured and optimized to provide this service in a cost-effective way.
  • Improved conferencing management: Conferencing should be managed like any other service or department within the enterprise. Key requirements include clear service level agreements, detailed usage and performance reports, and a single point of accountability. vMSPs offer a wide range of assistance in this area ranging from turnkey management to specific support elements designed to augment and support customers’ internal management team.

Contact IVCi at info@ivci.com for information aboout our newly expanded managed services offering.