Each U.S. city and county is unique in its climate, population, and character. This diversity lends itself to innovative uses of technology by city governments that aim to improve life for its citizens. Metropolitan areas are using video conferencing solutions to create processes that are more efficient, and they are accomplishing this in ways that are as unique as the cities themselves.
Here is a snap shot of some of the ways video is being used in towns throughout the country:
New York, New York: OATH (the Office of Administrative Trials and Hearings), is an independent agency that handles disciplinary cases for New York City. Its health tribunal deals with violations to the city’s health code and other laws affecting health. OATH’s main offices are located in Manhattan, so restaurant owners from outer boroughs who receive tickets for violations must travel to the city to have their cases heard. The agency’s commitment to providing fair and timely public hearings led it to seek a more convenient and accessible alternative to these hearings.
OATH opened a Staten Island office to better accommodate Staten Island residents. However, inspectors based in Manhattan still had to travel and were unable to attend if they were busy with other hearings, which resulted in the need to reschedule. Video conferencing technology was the key to making the new Staten Island location convenient for all participants; video was integrated into the hearing, connecting inspectors in Manhattan to a judge and respondent in Staten Island. Based on the success of its video system OATH is now looking to expand the use of video to agency locations in all five boroughs
San Antonio, Texas: The San Antonio Municipal Court offers video conferencing services from an Oak Ridge location to citizens who have received traffic tickets or notices of other violations. Live, interactive video conferences are held with the Judge. Those eligible to use video are those wishing to plead guilty or nolo contentre, choose not to be represented by an attorney, and are prepared to pay fees/fines as ordered by the judge. “Video court” is offered on a first come, first serve arrangement; no prior scheduling is needed.
City of Orange, New Jersey: After a suspect is arrested for an indictable offense, The City of Orange Municipal Court holds preliminary proceedings. Preliminary proceedings include arraignment and the setting of bail where appropriate. Video conferencing is now available for use in this arraignment process. When used in this manner, video conferencing creates a safer environment by removing the need to transport prisoners and saving tax payers money in the process.
Nashville, Tennessee: A bill in the final stages of debate in Nashville would allow local school board members of Knox County to attend meetings via video conference. This provision would provide greater flexibility to those board members who otherwise would not have been able to attend meetings because of the need to travel out of the county for work or family emergency. The use of video would allow board members to more easily do their jobs.
San Diego, California: The U.S. Department of the Interior is using video to cut down on its employees’ extensive travel. By increasing the number of meetings that are held over video, the government aims to save on travel costs and reduce its contribution to greenhouse gas emissions. For example, the route between San Diego and Sacramento ranked as one of the 25 most frequently traveled cities by DOI workers; video is one tool that can create a more efficient process for local government workers to meet.
Kern County, California: Kern County is so large that it can take several hours to get from one area of Kern to another. Now, instead of traveling long distances to get legal questions answered, Kern residents can use the video conferencing system at the Kern County Law Library to speak with law librarians. The library installed a video system that is easy to use, reliable, and high quality to maximize the user’s experience. Based on the positive feedback it has received, the library is looking to expand its video conferencing capability.
Video Conferencing & Telepresence Solutions for State and Local Government