Cisco has announced enhancements to its product line that address the need to collaborate easily and efficiently, from any device, at any place, and at any time.

“The advancements Cisco is introducing today –from Cisco WebEx® to Cisco Jabber™ — can change how people meet utilizing expanded cloud-based services, and can give workers an easy way to collaborate directly from Web applications they use every day, driving new levels of business productivity and competitiveness.”

More here:

http://communities.cisco.com/docs/DOC-27345

 

An InformationWeek survey of four hundred sixty-three business technology professionals found that desktop video conferencing plays an important role in business collaboration and unified communications.  Desktop video conferencing facilitates collaboration and reduces travel costs for those polled, and seeing the success of Skype for consumers has led to greater acceptance of video among business users.

IVCi is addressing the increasing use of video conferencing at the desktop in addition to mobile and conference room use by providing an easy way for all types of users to meet, and that is through its MVE service….MVE creates a seamless video experience, no matter what type of system is being used, no matter where that system may be located – and it is all done by professionals behind the scenes…

More here:

http://conferencing.tmcnet.com/topics/conferencing/articles/231364-desktop-videoconferencing-play-crucial-role-business-collaboration-uc.htm

 

IVCi today announced the results of an independent study conducted by market research and consulting firm Boston Research Group. The study, which was based on IVCi customer experiences from May 2010 to April 2011, found that IVCi had a service and support customer satisfaction rating of 92%. IVCi has received top scores for service and support for each of the last four years that Boston Research Group has surveyed its customers.

 “We know there is little tolerance for down time in meetings when customers utilize unified communication solutions. Each year we invest heavily in the people, processes and technologies that deliver some of the industry’s top customer satisfaction ratings. The highest level of customer service has always been a top priority for us, so we are delighted that our customers continue to rate us so highly each year,” said IVCi’s CEO Bob Swing.

 “IVCi places great emphasis on recruiting  highly motivated people who are both industry trained and certified, and have experience to deal with the most complex service issues,” said Chris Böttger, IVCi’s senior VP of managed services. “Through sophisticated quality assurance surveys, an advanced ticketing system, live call monitoring, a unique rewards program, and a talented team we can make continuous adjustments to our best practices. The ultimate goal is to enhance the customer experience.”

IVCi is now taking its support to the next level by expanding its Managed Video Experience services for corporate telepresence, audio visual (AV) and video rooms.  With IVCI’s Desktop Experience, corporate video meetings can now include application independent devices that allow mobile users on their PC, tablet or smartphone to be part of corporate video meetings.  IVCi’s services allow anyone to connect securely and with a scalable business process, even if they are connected with consumer applications such as Skype and Google Video Chat (whether it be on an iPad, Android or iPhone), combined with business video systems from Polycom and Cisco.

A recent report details Cisco’s changes to its enterprise video conferencing line, including major software revamping. Cisco is really focusing on optimizing/simplifying the user experience as companies increase their use of video conferencing and unified communication (UC) technology. Expect to see more good things from Cisco coming soon!

http://wallstcheatsheet.com/stocks/cisco-announces-major-changes-in-its-enterprise-videoconferencing.html/

Polycom continues to demonstrate its commitment to open standards among unified communications solutions with its announcement of  the Polycom RealPresence platform. This new offering includes a comprehensive software infrastructure for universal video collaboration.

The Polycom RealPresence Platform (formerly referred to as the Polycom UC Intelligent Core) is the software infrastructure that powers Polycom’s HD telepresence and video solutions.

The open-standards approach of the Polycom RealPresence Platform ensures integration with hundreds of unified communications and social networking applications, such as Microsoft Lync 2010, IBM Sametime, and Jive’s social business platform.

More here:

http://www.www.istockanalyst.com/business/news/5421447/polycom-introduces-realpresence-platform